Think about this: If two managers are equally skilled but only one is a team player, who will the boss hire or promote? The answer is obvious. Employers want more than just professional expertise and experience in their employees. They are also looking for qualities such as character traits, interpersonal skills, and communication skills. These qualities help build rapport with customers and coworkers, and are essential for effective leadership. If you possess these traits and skills, you will be able to advance faster in your career. In this video, we will share some of these traits and skills, and show you how to use them in your interactions with customers, subordinates, supervisors, and coworkers. These tips have been taken from training programs in the Singapore Workforce Skills Qualifications for Leadership and People Management (LPM WSQ). But that's not all. We will also provide you with some pointers on how you can manage your own development. Building positive relationships with customers is crucial for repeat business. However, even with your best efforts, sometimes things can go wrong. Can you still maintain rapport with unhappy customers? Yes, you can. The key lies in how you communicate with them. Here are some ways to make your customer feel better: 1. Reiterate their views to show understanding. For example, say, "You're right. We didn't deliver the samples last week." Follow up with a solution-oriented statement, like, "I'll make a call now to have them delivered today." 2. Let the customer tell you what they need before suggesting a solution. For instance, say, "I have another idea to help you get the samples by tomorrow." 3. Present the pros and cons. For example, say, "That's right. If you receive the samples tomorrow, you can meet the deadline. However, if you can give us one more day, it will...
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How to write up an employee for insubordination Form: What You Should Know
Insubordinate employee Do Not Punish an Insubordinate Employee Insolence and Insubordination What's the Difference? Insolence is an unpleasant, disrespectful, or disagreeable behavior that an employee does without cause. Insubordinate is the act of making demands. 4. Insubordination is often considered more severe than insubordinate because many employees would rather stay silent than risk the consequences of a supervisor. 5. Insubordinate includes the specific behavior. 6. Most employees know they can discuss their situation with colleagues and supervisors to resolve their issues. 7.
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